These General Terms and Conditions of Sale govern the offer and sale of products to users/customers who access the website www.ettomio.com.
Before submitting an order, Customers are encouraged to carefully read the Privacy Policy, Cookie Policy and these General Terms and Conditions of Sale.
Ettomio S.r.l. Benefit Corporation reserves the right to amend these Terms and Conditions at any time, with effect from the date of publication on the Website. Any changes will not apply to orders already submitted before that date.
Art. 1 – Seller Identification
These General Terms and Conditions of Sale apply to the purchase of products via the website www.ettomio.com.
The seller is: Ettomio S.r.l. Benefit Corporation, registered office at Via Giusto Bellavitis 10, 36100 Vicenza, Italy — VAT no. 04378540241 — Contact email: info@ettomio.com.
Art. 1-bis – Scope of Application
1.1. These Terms and Conditions apply exclusively to the sale of Ettomio products to final consumers who are natural persons, as defined by art. 3, paragraph 1, letter a) of Italian Legislative Decree 206/2005 (“Consumer Code”).
1.2. These conditions do not apply to professional customers, legal entities or individuals purchasing within the scope of their entrepreneurial, commercial, craft or professional activity. In such cases, dedicated business terms are available upon request.
Art. 2 – Product Description and Features
2.1. The products offered by Ettomio are made using solid wood, plywood and other high-quality materials, selected by expert craftsmen and mainly processed by hand.
2.2. Images and product descriptions on the website are for illustrative purposes only. Slight variations in colour, grain or details are natural characteristics of the material and do not constitute defects.
Art. 3 – Prices, Taxes and Duties
3.1. All prices are shown in Euro and indicated on each product page of the Website. Prices include VAT (where legally applicable), standard packaging costs and any indirect taxes (where applicable). Shipping, transport and delivery costs are not included in the sale price and will be clearly indicated before checkout.
3.2. For customers residing within the European Union, prices include taxes (processed via the One Stop Shop system of the Italian Chamber of Commerce).
3.3. For customers residing outside the EU (including USA, UK, Switzerland), prices are VAT exempt. However, any customs duties, import taxes or clearance fees shall be borne by the customer.
Art. 4 – Contract Formation
4.1. The sales contract is considered concluded when the customer receives an order confirmation email from Ettomio.
4.2. Ettomio reserves the right to refuse orders from customers with previous disputes or in case of suspected fraud or unauthorised resale.
Art. 5 – Payment Methods
5.1. Accepted payment methods are: Credit Cards, PayPal, Klarna (where available), Bank Transfer.
5.2. In case of payment by bank transfer, the order will be processed only after the amount has been credited.
Art. 6 – Pre-orders and Custom Products
6.1. In the case of pre-orders, the customer will be informed of the estimated delivery date. Any delays will be communicated promptly.
6.2. Customised products (e.g. special sizes, engravings, adaptations) are excluded from the right of withdrawal pursuant to art. 59 of the Consumer Code.
Art. 7 – Shipping and Delivery
7.1. Ettomio ships to all EU countries and to major non-EU destinations.
7.2. If an order includes products with different production times, Ettomio will do its best to arrange one sustainable shipment once all items are ready (unless otherwise agreed with the customer).
7.3. Delivery times are estimates. Eventual delays do not constitute grounds for liability, except in cases of wilful misconduct or gross negligence.
7.4. If delivery fails due to reasons attributable to the Customer (including, but not limited to: incorrect address not clarified despite explicit request by Ettomio; repeated absence of the recipient — at least twice), the order will be cancelled and Ettomio will retain the shipping and return costs. The Customer may place a new order, providing an alternative delivery address if necessary.
Art. 8 – Right of Withdrawal and Returns
8.1. EU consumers have the right to withdraw from the contract within 14 days of receipt, in accordance with articles 52–59 of the Consumer Code (Legislative Decree 206/2005).
If delivery is split into multiple shipments, the 14-day period starts from the day the last product of the order is delivered.
8.2. Products must be returned intact and complete in all their parts, preferably in their original packaging.
If the original packaging is no longer available, an equivalent packaging may be used only after verification and approval by Ettomio. Without such approval, any damage caused by unsuitable packaging will be charged to the customer.
IMPORTANT: Products in the categories Textiles and Cushions, Mattresses and Futons are eligible for return only if the protective packaging is intact and sealed.
8.3. Return shipping costs are at the customer’s expense, unless the return is due to a defect or an error attributable to Ettomio.
8.4. For customers outside the EU, the right of withdrawal is granted, but any customs duties or clearance fees are non-refundable.
Art. 9 – Legal Warranty
9.1. All products sold by Ettomio are covered by a 24-month legal warranty of conformity (articles 128–135 of the Consumer Code).
To make a claim, the Buyer must notify the defect within a maximum of 2 months from the date it was detected. Ettomio will assess whether the warranty applies and, if non-conformity is confirmed, will proceed in the following order:
9.2. The warranty does not cover damages resulting from:
Improper use: any use different from the intended purpose of the product, including incorrect assembly; unsupervised use by minors; use beyond age, weight or technical limits stated in product documentation; use for incompatible purposes (e.g. climbing, supporting unapproved loads, storage of objects or people, unsafe play); exposure to unsuitable environments (excess humidity, heat sources, outdoor areas without protection).
Modifications: unauthorised alterations such as cutting, drilling, application of third-party components, painting or treatments not approved by Ettomio, disassembly/reassembly not in accordance with instructions.
Accidental damage: falls, impacts or bumps during use, movement or transport not caused by manufacturing defects.
Normal wear and tear: natural changes over time such as colour variations, superficial scratches, small marks or changes in wood texture, which are inherent to natural materials and not considered defects.
Art. 10 – Limitation of Liability
10.1. Ettomio shall not be held liable for:
delivery delays caused by couriers, customs or force majeure;
indirect or consequential damages arising from the use of the products;
improper use or failure to follow assembly and maintenance instructions;
temporary outages of internet service providers.
Art. 11 – Personal Data Processing
11.1. Customers’ personal data are processed in compliance with Regulation (EU) 2016/679 (GDPR) and used exclusively for order management and related services, as described in the Privacy Policy available on the website.
Art. 12 – Governing Law and Jurisdiction
12.1. These Terms and the contract are governed by Italian law.
12.2. For EU consumers, jurisdiction remains with the courts of the customer’s place of residence.
12.3. For orders from non-EU countries (including USA, UK, Switzerland), any dispute shall fall under the exclusive jurisdiction of the Court of Vicenza, Italy.
Art. 13 – Contract Language
13.1. The official language of the contract is Italian.
13.2. Any translations provided are for information purposes only.
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