At Ettomio, we value every step of your purchase – including shipping.
For this reason, you may find a small shipping fee added to your order. This does not cover the full cost, but only a portion of it. We take care of the rest.
We do this to guarantee you a reliable and sustainable service, without completely absorbing a cost that would otherwise compromise quality and transparency.
All orders placed on ettomio.com are shipped via national or international couriers on business days (Mon–Fri).
Processing time depends on product availability and is always specified on the product page:
📩 Questions about timing? Write to us at info@ettomio.com or message us on WhatsApp at +39 331 7616281.
We work with a network of selected artisans across Italy.
Some items may be shipped separately, directly from the workshop where they were made.
We always do our best to optimize shipments and reduce environmental impact.
🌱 Opening your packages and smelling the scent of wood or freshly sewn fabric is part of the magic! 🌱
Standard shipping is to ground floor/curbside.
You can add the option "scheduled delivery" or, where available, "scheduled delivery with upstairs service."
You will receive an email with a tracking number to follow your shipment.
Delivery usually occurs within 24–48 hours from dispatch.
💡 We recommend providing an address where someone is available to receive the package.
If the courier doesn’t find anyone at the address, they will leave a notice to arrange a second delivery attempt.
If that fails or no instructions are received, the package will go into storage.
In that case, you’ll need to collect it from the courier’s local depot within 5 days.
⚠️ After this deadline, the purchase contract is considered void (Art. 1456 of the Italian Civil Code), and we will issue a refund, deducting:
The refund will be issued within 15 business days.
Please check the condition of the package upon delivery.
If you notice visible damage (bumps, holes, tears), it’s important to:
⚠️ Accepting with reservation is crucial to allow us to file a claim with the courier.
If you notice any damage after opening the package:
We will carefully assess the situation and offer the most sustainable solution, such as:
We reserve the right not to proceed with full replacement in case of minor or cosmetic damages, in line with our values of sustainability and responsibility.
All Ettomio products are made from natural solid wood.
Slight variations in colour, grain patterns, small knots or natural movements in the material are normal features of living wood, not defects – they are the authentic mark of its beauty.
As per the Consumer Code, you have the right to withdraw from your purchase within 14 days of delivery, without having to provide a reason.
❗️Please note that custom or made-to-measure products cannot be returned.
To exercise your right of withdrawal:
We will process the refund within 14 days of receiving and verifying the returned item.
The refund includes:
📄 You can find full details in our Terms and Conditions of Sale.
We ship from Italy using the DAP (Delivery At Place) method and take care of export administrative fees.
For deliveries outside the EU, import duties and local taxes (e.g. VAT) may apply. These are beyond our control and cannot be estimated in advance.
We recommend checking with your local customs authority or writing to us for guidance at info@ettomio.com